OptiMed Specialty Pharmacy, headquartered in Kalamazoo, Michigan, is an independently owned and operated national specialty pharmacy. With almost 25 years of experience, we’re committed to taking a different approach to specialty pharmacy by focusing on small details to create customized solutions that enhance quality, minimize costs, and maximize patient outcomes.
We keep patient outcomes at the heart of everything we do in order to build a unified, value-based partnership with healthcare providers, payers, manufacturers, and healthcare systems.
Leverage personalized attention to detail to deliver customized solutions that optimize patient outcomes.
Partner with others to usher in a new standard of excellence.
Our S.M.A.L.L. Core Values
SUPPORT – MEANING – ACCOUNTABILITY – LEARNING – LEADERSHIP
Support: Being there for patients, providers, payers, pharmaceutical manufacturers, and the community.
Meaning: Creating customized solutions that make meaningful differences.
Accountability: Holding ourselves to the highest standards of excellence in innovation.
Learning: Identifying opportunities that drive both patient outcomes and business goals.
Leadership: Pioneering an industry shift toward customized solutions and personalized care models.
our commitment to quality
OptiMed Specialty Pharmacy is one of the first 100 specialty pharmacies in the nation to be dually accredited by the Accreditation Commission for Health Care (ACHC) and URAC. Accreditation provides external validation of our organization’s commitment to quality and excellence in patient care.
We maintain a dynamic quality assurance and performance improvement program to ensure the services we provide are timely, appropriate, reliable, and value-based. We routinely conduct self-assessments in areas such as prescription turnaround time, phone service, client satisfaction, patient adherence, and dispensing accuracy to ensure that we consistently exceed our performance goals.
By guaranteeing exemplary performance, we can ensure treatment effectiveness, optimal outcomes, and an exceptional patient experience.
our passionate team
Clinical Pharmacists: Our clinical pharmacists are knowledgeable about specialty medications and disease states and ensure that you are receiving safe, effective treatment. They are available by phone 24/7 to support you and address any questions or concerns you may have.
Pharmacy Technicians: Our Pharmacy Technicians work closely with you, your physician and your insurance company to get your medication covered and available to you as soon as possible.
Patient Care Coordinators: Our Patient Care Coordinators (PCCs) work closely with you to offer support throughout your entire treatment course. From refill reminders to side effect monitoring, our PCCs help you stay on track with your therapy.
Patient Care Advocates: Patients who cannot afford their medication are referred to our Patient Care Advocates (PCAs) who help them access a variety of financial assistance programs to make treatment affordable and accessible.